Shipping & Returns Policy
π¦ Shipping Information
We ship from our European fulfillment centers to most countries worldwide.
π¨π Switzerland & πͺπΊ EU Countries:
-
Processing Time: 1β2 business days
-
Standard Shipping: 2β5 business days
-
Express Shipping: 1β2 business days (where available)
π International Shipping:
-
Processing Time: 1β2 business days
-
Delivery: 5β10 business days
-
Customs duties may apply depending on your location.
π¬ All orders come with tracking details via email or SMS.
π Returns & Exchanges
Due to the hygienic nature of wigs and hair extensions, we accept returns only on unopened, unworn items in original packaging, within 14 days of delivery.
To request a return:
-
Email us at support@swisswigluxury.com with your order number.
-
We'll review your request and send return instructions.
Important:
-
Return shipping costs are the buyerβs responsibility unless the item is defective or incorrect.
-
Refunds are issued to the original payment method within 3β5 business days after return approval.