Shipping & Returns Policy

πŸ“¦ Shipping Information

We ship from our European fulfillment centers to most countries worldwide.

πŸ‡¨πŸ‡­ Switzerland & πŸ‡ͺπŸ‡Ί EU Countries:

  • Processing Time: 1–2 business days

  • Standard Shipping: 2–5 business days

  • Express Shipping: 1–2 business days (where available)

🌍 International Shipping:

  • Processing Time: 1–2 business days

  • Delivery: 5–10 business days

  • Customs duties may apply depending on your location.

πŸ“¬ All orders come with tracking details via email or SMS.


πŸ”„ Returns & Exchanges

Due to the hygienic nature of wigs and hair extensions, we accept returns only on unopened, unworn items in original packaging, within 14 days of delivery.

To request a return:

  1. Email us at support@swisswigluxury.com with your order number.

  2. We'll review your request and send return instructions.

Important:

  • Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

  • Refunds are issued to the original payment method within 3–5 business days after return approval.